Frequently Asked Questions (FAQ)

Admissions

 

What is the first step in starting the admissions process?

You can begin the process online. Visit the Contact Page and fill in your basic info (Name, Phone number, Email, and a brief message) and we will get back to you as soon as possible. If at any time you have questions, we are available at (318) 224-4967 during normal business hours or please leave a voicemail after hours.

Do you offer a Detox Program?

We offer a medically-supported detox program. Lincoln Nova provides a separate program specifically for detox. Here, patients are monitored 24 hours a day by our medical staff dedicated to getting them safely and comfortably through this difficult process. Our medical staff understands the physical dependency that the body builds up due to drug and alcohol addiction can make the process of detoxing excruciating and feel unbearable. To help ease this pain, we provide medication-assisted treatment specifically structured for each individual’s needs. With the help of Suboxone, a safer alternative to methadone, and/or other detox medications we can help ease some of the painful physical side effects that accompany detox and withdrawal.

What forms of payment are accepted for treatment?

Louisiana Medicaid covers all expenses related to your recovery while at Lincoln Nova
Private Insurances (Co-insurance may be applicable)
Private Pay (Cash,Check or Credit Card)

What should I do if I am currently taking prescribed medications?

Individuals seeking admission may bring all currently prescribed medications, but are not required, and each medication will be evaluated by our Medical Staff to determine whether it is appropriate for you to take during your recovery.

What should I do if I am going to be late for my scheduled appointment?

If you are going to be late for your appointment, please call ahead so the Admissions team can make arrangements to accommodate you and make your intake as smooth as possible.

Communication & Visitation

 

Are clients allowed to use the phone?

Yes, during the admission process the client is allowed to make a phone call to inform family they have arrived safely. After the first week, clients are allowed to make calls, usually late afternoons, during their leisure time. Other calls (Emergency, Attorney, Legal, etc) can be made with counselor approval.

Are Clients allowed to receive mail?

Yes, incoming mail, make sure to put the following address (including client’s name) on the envelope.
(Client’s Name)
c/o Lincoln Nova Vital Recovery Center
4396 Hwy 80
Ruston, Louisiana 71270
Client mail and packages will be given out at approximately 4:00pm Monday thru Friday and all client packages and/or mail will be opened in front of staff and briefly examined for unauthorized articles, items or substances to ensure it does not contain anything which may compromise the safety and security of the facility.

Are visitors allowed while I am in rehab?

Visitation is conducted according to current Louisiana Department of Health guidance.
Family visitation and family therapy sessions may be arranged by the client with their counselor if it is deemed appropriate by the treatment team and is available on a limited basis. All visitation is supervised. Clients with children between the ages of 3 and 12 years of age, who are legally married and have full custody are encouraged to request and schedule one family session during their treatment at Lincoln Nova Vital Recovery. Visitation is generally scheduled as available on a Saturday or a Sunday.

While You Are Here

Is smoking allowed on the premises?

Smoking tobacco is allowed in designated areas outside the buildings during leisure times.

Can a person bring their vehicle and keep it at rehab?

Yes, but the vehicle will be parked at an offsite location and you must surrender your keys to the staff on admission. You will not be permitted to go to your vehicle while participating in our program and your keys will be returned when you are discharged.

Are clients allowed to watch television or read for pleasure?

During scheduled leisure times televised programs are permitted and on special occasions with staff approval.

Are soft drinks and candy allowed?

Clients are discouraged to bring outside snacks or drinks into the facility on admission. However, vending machines are located on the premises that accept cash or credit/debit cards.

Are clients allowed to wear jewelry or cosmetics?

Wedding rings and wristwatches are the only jewelry allowed. Cosmetics are permitted in moderation, but may be prohibited by your counselor.

Allowable Items

  • 9 pairs of pants
  • 9 shirts
  • 1 nice outfit
  • 2 sleeping outfits
  • 1 belt
  • 9 pair of underwear
  • 9 pair of socks
  • Shower shoes (to be worn in the shower)
  • 3 pairs of shoes (only 2 pair of gym shoes)
  • 1 winter coat
  • 1 hat and gloves
  • 1 jacket
  • Toothbrush/Toothpaste
  • Brush/Comb
  • Feminine/Personal hygiene products
  • Razor (no straight edge razors)
  • Wooden emery board
  • Blow-dryer
  • Curling/Flat iron
  • Non-aerosol hairspray
  • Spiritual and/or recovery related reading material (books) only
  • Appropriate family photographs
  • Robe
  • Dental floss
  • Lip Balm
  • Make-up
  • Fan (small)
  • Laundry basket
  • Writing materials/stamps/envelopes

The following items must be unopened when bringing into the residence:

  • Cigarettes (Limit 5 packs per week)
  • Chewing tobacco/Snuff/Dip (Limit 5 cans per week)
  • Electronic Cigarettes (Must not be refillable)
  • Shampoo/Conditioner
  • Toothpaste
  • Non-aerosol deodorant
  • Shaving cream
  • Detergent and fabric softener

Drop offs from approved family members or significant others may occur any day of the week from 9AM to 5PM. Items must be dropped off at the front desk. Visits are not permitted when dropping off items.

Non-allowable Items

Anytime these items are confiscated they will be locked away until you leave the residence. If it is an illegal item, it will not be returned to you. It will be disposed of in an appropriate manner.

  • Products containing alcohol
  • Fingernail polish
  • Fingernail polish remover
  • Refillable Electronic Cigarettes (vapes, mods, etc.)
  • Aerosol Spray
  • Clothing w/ inappropriate messages
  • Drugs and drug paraphernalia
  • Markers that are not labeled “non-toxic”
  • Candles/incense
  • Outside Food & Drink
  • Personal Bedding items
  • Electronic item (cell phones, tablets, laptops, etc.)
  • Sexually explicit/revealing clothing
  • Medications containing alcohol or narcotics
  • Weapons
  • Televisions
  • Gang related materials
  • Money orders
  • Items made of glass, ceramic, porcelain, etc.
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