This Privacy Policy – HIPAA Compliant Statement (the “Policy”) applies to Lincoln Nova Vital Recovery and all of its affiliates and related parties (collectively, the “Company”) with respect to the Company’s website and services that display or link to this notice. This Policy discusses the collection, use, sharing and security of personal information on the Company’s website and mobile applications. Personal information is data that can be used to uniquely identify an individual. Personal information includes your name, address, telephone number and e-mail address. By visiting the Company’s website, you are accepting the practices described in this Policy.
Your Information. Your Rights. Our Responsibilities.
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.
Your Rights
You have the right to:
· Get a copy of your paper or electronic medical record
· Correct your paper or electronic medical record
· Request confidential communication
· Ask us to limit the information we share
· Get a list of those with whom we’ve shared your information
· Get a copy of this privacy notice
· Choose someone to act for you
· File a complaint if you believe your privacy rights have been violated
Your Choices
You have some choices in the way that we use and share information as we:
· Tell family and friends about your condition
· Provide disaster relief
· Include you in a hospital directory
· Provide mental health care
· Market our services and sell your information
· Raise funds
Our Uses and Disclosures
We may use and share your information as we:
· Treat you
· Run our organization
· Bill for your services
· Help with public health and safety issues
· Do research
· Comply with the law
· Respond to organ and tissue donation requests
· Work with a medical examiner or funeral director
· Address workers’ compensation, law enforcement, and other government requests
· Respond to lawsuits and legal actions
Your Rights
When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.
Get an electronic or paper copy of your medical record
· You can ask to see or get an electronic or paper copy of your medical record and other health information we have about you. Ask us how to do this.
· We will provide a copy or a summary of your health information, usually within 30 days of your request. We may charge a reasonable, cost-based fee.
Ask us to correct your medical record
· You can ask us to correct health information about you that you think is incorrect or incomplete. Ask us how to do this.
· We may say “no” to your request, but we’ll tell you why in writing within 60 days.
Request confidential communications
· You can ask us to contact you in a specific way (for example, home or office phone) or to send mail to a different address.
· We will say “yes” to all reasonable requests.
Ask us to limit what we use or share
· You can ask us not to use or share certain health information for treatment, payment, or our operations. We are not required to agree to your request, and we may say “no” if it would affect your care.
· If you pay for a service or health care item out-of-pocket in full, you can ask us not to share that information for the purpose of payment or our operations with your health insurer. We will say “yes” unless a law requires us to share that information.
Get a list of those with whom we’ve shared information
· You can ask for a list (accounting) of the times we’ve shared your health information for six years prior to the date you ask, who we shared it with, and why.
· We will include all the disclosures except for those about treatment, payment, and health care operations, and certain other disclosures (such as any you asked us to make). We’ll provide one accounting a year for free but will charge a reasonable, cost-based fee if you ask for another one within 12 months.
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.
Choose someone to act for you
· If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information.
· We will make sure the person has this authority and can act for you before we take any action.
File a complaint if you feel your rights are violated
· You can complain if you feel we have violated your rights by contacting us using the information on page 1.
· You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1¬877-696-6775, or visiting www.hhs.gov/ocr/privacy/hipaa/complaints/.
· We will not retaliate against you for filing a complaint.
Your Choices
For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
· Share information with your family, close friends, or others involved in your care
· Share information in a disaster relief situation
· Include your information in a hospital directory
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.
In these cases we never share your information unless you give us written permission:
· Marketing purposes
· Sale of your information
· Most sharing of psychotherapy notes
In the case of fundraising:
· We may contact you for fundraising efforts, but you can tell us not to contact you again.
Our Uses and Disclosures
How do we typically use or share your health information?
We typically use or share your health information in the following ways.
Treat you
We can use your health information and share it with other professionals who are treating you. Example: A doctor treating you for an injury asks another doctor about your overall health condition. Run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.
Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.
How else can we use or share your health information?
We are allowed or required to share your information in other ways – usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.
Help with public health and safety issues
We can share health information about you for certain situations such as:
· Preventing disease
· Helping with product recalls
· Reporting adverse reactions to medications
· Reporting suspected abuse, neglect, or domestic violence
· Preventing or reducing a serious threat to anyone’s health or safety
Do research
We can use or share your information for health research.
Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we’re complying with federal privacy law.
Respond to organ and tissue donation requests
We can share health information about you with organ procurement organizations.
Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.
Address workers’ compensation, law enforcement, and other government requests We can use or share health information about you:
· For workers’ compensation claims
· For law enforcement purposes or with a law enforcement official
· With health oversight agencies for activities authorized by law
· For special government functions such as military, national security, and presidential protective services
Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.
Our Responsibilities
· We are required by law to maintain the privacy and security of your protected health information.
· We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information.
· We must follow the duties and privacy practices described in this notice and give you a copy of it.
· We will not use or share your information other than as described here unless you tell us we can in writing. If you tell us we can, you may change your mind at any time. Let us know in writing if you change your mind.
For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.
Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request, in our office, and on our web site.
WHAT INFORMATION DO WE COLLECT?
We collect information from you when you register on our website or fill out our forms. When ordering or registering on our site, you may be asked to enter your name, address, e-mail address or telephone number.
WHAT DO WE USE YOUR INFORMATION FOR?
Any of the information we collect from you may be used in one of the following ways:
To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you).
To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs).
To send periodic emails to you.
The email address you provide may be used to send you information, respond to inquiries, and/or address other requests or questions.
HOW DO WE PROTECT YOUR INFORMATION?
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit or access your personal information. However, the Company cannot guarantee that any personal information transmitted to its website will be 100% secure. In the event that there is a security breach of any of our users’ personal information, the Company will immediately notify its users of such, and will work to quickly cure the breach
DO WE USE COOKIES?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service provider systems to recognize your browser and capture and remember certain information. We may use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. In addition, the Company may collect and store information such as your device’s IP address, the browser type, your location and the URLs that are referenced in your interaction. These items may be collected and stored in order to enhance and improve the Company’s website. We do not knowingly allow other parties to collect personal information about your online activities when you use our website and services.
DO WE DISCLOSE ANY INFORMATION TO OUTSIDE PARTIES?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
THIRD PARTY LINKS
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
MAILING LIST AND NEWSLETTER
By registering to the mailing list or to the newsletter, the User’s email address will be added to the contact list of those who may receive email messages containing information of commercial or promotional nature concerning this Application. Your email address might also be added to this list as a result of signing up to this Application or after performing a purchase.
SHARING OF YOUR PERSONAL INFORMATION WITH AFFILIATES AND RELATED PARTIES
The Company may share certain personal information with our affiliates and related parties to enhance their websites and services. In addition, the Company may share non-personally identifiable information with select third parties for advertising purposes. Furthermore, companies that provide services to the Company may have limited access to your personal information.
LINKS TO OTHER SITES
The Company is not responsible for the content or practices of third party websites that may be linked to our website. These links are purely for informational purposes only. Please note that when you click on these linked sites you are clicking onto another website, and that linked website may collect personally identifiable information about you. We do not control the collection or use of such information and the practices of those websites are not covered by this Policy. Accordingly, we do not endorse, approve or hold ourselves responsible for the privacy policies, terms of use or information gathering practices of any site that you may link to and/or from our website. Thus, our Policy does not apply to those linked sites. We encourage you to obtain and read the privacy statements of these linked websites as they may differ from ours. Again, these links are purely for informational purposes only and Company does not approve, endorse or control any such other website’s content and/or practices or policies.
CHILDREN’S PRIVACY
The content and services provided through Company is intended for a general audience. Company does not knowingly collect, use, or disclose personal information from children under the age of 13 without prior parental consent, except as permitted by the Children’s Online Privacy Protection Act. If you are a parent who consents to the collection of personal information from your child, you agree that your child may use all of our services and that we may collect, use, and disclose your child’s personal information consistent with this Policy.
CHANGES TO THIS PRIVACY STATEMENT
We will occasionally update this privacy statement to reflect changes in our services and customer feedback. When we post changes to this privacy statement, we will revise the “last updated” date at the bottom of this statement.
YOUR CONSENT TO THIS POLICY
By using our website, you consent to this Policy. If you do not agree with this Policy, please do not use the Company’s website. We reserve the right to amend, modify or otherwise update this Policy at any time, so visitors are encouraged to review this Policy from time to time. Your continued use of the Company’s website following the posting of changes to these terms will mean your acceptance of those changes.
CONTACT/QUESTIONS
If you have any questions about this Policy, the practices of our website, or your dealings with our website you can contact Lincoln Nova Vital Recovery via the contact form here: https://lincolnnova.com/contact/
If you wish to be removed from our database, please let us know via the contact form here: https://lincolnnova.com/contact/ and indicating that you would like to unsubscribe.
Effective: December 29, 2020